SHIPPING: For made-to-order items, turnaround time is 4-6 weeks from the time the order is placed. This depends on how many orders I have--each item takes 3-7 days to make--and how long it takes the yarn to get to me. For ready-to-ship items, turnaround time is 1-2 days.
RETURNS: I don't accept returns on custom items. I will, however, work with you to figure out a resolution that makes you happy. I haven't had anyone unhappy with their custom orders yet. :) I will accept returns on ready to ship items. You have 1 week to return it in new condition and I will refund you minus shipping.
SIZING: My sizing is pretty generous. If you would like exact measurements on anything, I'll be happy to provide them.
CARE INSTRUCTIONS: Everything in my shop is machine washable. For wool, I recommend laying the items flat to dry. Acrylic items can go in the dryer on medium heat.
Our items are not to be used during naps, bedtime or without adult supervision. Chipmunk & Company is not responsible for any injuries caused by our items. Purchasing our items is agreeing to these terms.